Effective Date: July 2, 2026
Welcome to Brilliant Jewellers (the “Website”). These Terms and Conditions (“Terms”) govern your use of our website, located at brilliantjewellers.com, and any purchases, custom design consultations, or services provided by Brilliant Jewellers. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our services.
Eligibility: By using this Website, you represent that you are at least the age of majority in your jurisdiction of residence.
Account Security: If you create an account on our Website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Prohibited Conduct: You agree not to use the Website for any unlawful purpose, to infringe upon our intellectual property rights, or to attempt to disrupt the website’s security or functionality.
Consultation & Design Approval: For custom jewelry pieces, production will only begin once you have explicitly approved the design specifications, materials, and final quote.
Deposits: Custom work typically requires a non-refundable deposit before sourcing specific gemstones or beginning production.
Variations: Because our jewelry involves genuine gemstones and artisan craftsmanship, minor natural variations in stone color, inclusions, and hand-finished details are to be expected and are a hallmark of unique, high-quality jewelry.
Accuracy: We strive to ensure all pricing and product descriptions on our Website are accurate. In the event of a typographical or system error regarding pricing, we reserve the right to cancel any orders placed at the incorrect price.
Payment Terms: Payment must be received in full before any standard stock items are shipped or custom items are released. We accept secure payments through our authorized payment processors.
Taxes and Duties: Prices displayed on the website may not include applicable sales taxes or shipping fees, which will be calculated and added at checkout.
Insured Shipping: Given the high-value nature of luxury jewelry, all shipments are fully insured and require a signature upon delivery.
Delivery Estimates: Shipping and production timelines provided during checkout or consultation are estimates only. Brilliant Jewellers is not liable for delays caused by shipping carriers, customs clearance, or supply chain issues.
Standard Items: Unworn, unaltered stock pieces in their original packaging may be eligible for return or exchange within a specified timeframe (e.g., 14 to 30 days), subject to inspection.
Custom and Modified Orders: Due to their highly personalized nature, all custom-designed jewelry, custom-engraved pieces, and items that have been resized or altered at your request are final sale and cannot be returned, exchanged, or cancelled once production has commenced.
All content on this Website—including logos, custom jewelry designs, 3D renderings, images, text, and graphics—is the exclusive property of Brilliant Jewellers and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or display our designs or content without our express written consent.
Brilliant Jewellers provides this Website and its services on an “as is” and “as available” basis. To the maximum extent permitted by law, Brilliant Jewellers shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our website, products, or services.
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the province or region in which Brilliant Jewellers operates, without regard to conflict of law principles.
We reserve the right to update, change, or replace any part of these Terms by posting updates to our Website. It is your responsibility to check this page periodically for changes. Your continued use of the Website following the posting of any changes constitutes acceptance of those changes.
Questions about the Terms and Conditions should be sent to us at:
Brilliant Jewellers Phone: (647) 330-9200 Email: info@brilliantjewellers.com Website: brilliantjewellers.com
Disclaimer: This document is intended as a baseline draft for standard luxury and custom jewelry retail operations. Because legal requirements vary by region (and laws surrounding online commerce are highly specific), you should have a local legal professional review these terms to ensure they fully protect your business and align with local consumer protection laws.